Refund policy

Returns, Refunds & Preorders

Thank you for shopping with HEAVELL. Please review this policy before placing your order.

Preorder Timeline

Our products are offered through limited drops and preorders. Preorder items may take up to 180 calendar days from the purchase date to ship.

Most orders will ship sooner, but customers should be prepared to wait the full 180 days. If we cannot ship your order within that period, we will contact you and provide the option to cancel for a full refund or agree to a revised shipping date.

Shipping time after dispatch is separate and depends on the carrier and destination.

Return Eligibility

Eligible items must be unworn, unwashed, unused, and in their original condition. You must contact us within seven calendar days of the carrier-confirmed delivery date.

To request a return, contact us through our contact page or email heavellgymwear@gmail.com. Include:

  • Your order number or packing slip

  • Clear photos of the item and packaging

  • A photo of the shipping label

  • A brief explanation of the issue

Do not return an item until your request has been approved. Approved returns must be shipped within seven calendar days of approval.

Refunds and Exchanges

Returns are inspected before approval. Approved refunds are issued to the original payment method. Banks and card providers may take 10–15 business days to post the funds.

Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrect. We do not issue store credit.

Exchanges are available only for damaged, defective, or incorrect items and depend on replacement availability. If a replacement is unavailable, a refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable and insured shipping service. We are not responsible for returns lost in transit. International customers are responsible for applicable customs duties, taxes, and fees.

Items That Cannot Be Returned

The following cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

- Any product marked “final sale”

- Subscription products

- Prints and mystery items

Nothing in this policy limits any rights provided under applicable consumer-protection laws.

Thank You for Supporting Our Brand

Thank you for choosing HEAVELL. We’re grateful for your interest in our products and excited to create something special for you. Your patience and support make our limited drops and preorders possible, and we truly appreciate having you as part of our community.